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Elements and Performance Criteria

  1. Determine job requirements
  2. Review own or supplier quality assurance process
  3. Establish quality assurance agreement with supplier or customer
  4. Check and record quality performance

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Workplace procedures include one or more of the following:

requirements prescribed by legislation, awards, agreements and conditions of employment

SOPs

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

WHS practices

Australian Standards include:

the relevant industry or Australian Standards that are current at the time this unit is being undertaken

Quality standards include, but are not limited to, one or more of the following:

materials

component parts

final products

services

production processes

Quality assurance includes, but is not limited to, three or more of the following:

monitoring conformance with specifications

reporting of variances

consulting and liaising with suppliers and other functional areas

evaluating supplier capabilities

preparing reports and other documentation

monitoring and reviewing procedures

inspections

audits of compliance with quality control guidelines

WHS practices

WHS practices include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and include one or more of the following:

manual handling techniques

SOPs

PPE

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

environmental practices

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

applying relevant standards

establishing quality assurance expectations for at least three (3) products or a small range by documenting specifications of goods and services to be supplied, confirming precise quality requirements with supplier or customer, and negotiating agreed quality assurance system and delivery dates

liaising with suppliers and customers to negotiate agreement for all aspects of the quality process, including dispute resolution processes, for at least three (3) products or a small range

documenting all quality assurance agreements, specifications, standards and service requirements

coordinating quality assurance process, measurements and visual inspections of materials, component parts and final products to check products or services conform to specifications and quality standards

taking required action to address any breaches of quality assurance agreements

maintaining records of quality assurance process for at least three (3) products or a small range, and preparing reports according to workplace procedures.

Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

quality standards, codes of practice, policies and procedures

production processes, materials and products

characteristics of materials, products services and equipment provided by external suppliers

appropriate quality methodologies, their capabilities, limitations and applicability

relevant measurement techniques and quality checking procedures

mechanism for dispute resolution and effective communication skills

workplace procedures

recording and reporting practices.